Frequently Asked Questions

Everything you need to know about shopping at Cat Lady

What is your shipping policy?

We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I return or exchange an item?

If you are not completely satisfied with your purchase, you can return or exchange any unworn items with tags attached within 30 days of delivery. Please visit our Returns Portal to start the process.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. We recommend measuring a similar garment you own to ensure the perfect fit for your body type.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials ethically sourced?

Yes, we are committed to sustainability. Our apparel is made from high-quality, ethically sourced fabrics, and we work exclusively with manufacturers who provide fair wages and safe working conditions.

Can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.